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Terms and Conditions

Please read our Payment / Refund and Cancellation Policy before purchasing any product via House of Nisé .


1. Who we are and how you can reach us

 

We are House of Nisé. If you’d like to contact us, you can do so in the following ways:

Contact:

  • Call us: +31 (0) 70 406 62 92
  • Mail us: info@houseofnise.com
  • Write us: Linge 5, 2491 BZ, Den Haag

Social media:

Availability:

  • Monday to Friday from 09.00 to 17.00

Useful numbers:

  • Chamber of Commerce (CoC) number: 75931842
  • VAT identification number: NL860446323B01


2. Applicability

 

These conditions are applicable when you buy or have bought something from us. We want to make sure you’ve seen these Terms and Conditions. They tell you what we do for you and what you can expect from us.

Separate conditions can sometimes apply to a product. In this case, these Terms and Conditions apply as well as the separate ones.


3. The offer

 

We always tell you what, when, and how, you can buy something. And how much it costs and if you can exchange it. Did you spot a mistake on the product page? You can hold us to it. .


4. The agreement

 

We work on a safe online environment every day. That way, you can shop with peace of mind.

If you order something from us, you’ll receive a confirmation of your order via email. We’ll keep you posted afterwards, until you’ve received your package. 

We add all the information and details you need to your order, but you’ll find most of it on our website as well. Lost your receipt? No worries. You can find the digital version in your account.


5. Right of withdrawal

 

Sometimes things just don’t work between you and your product. In that case, you can return the product within 14 days of receipt. We’ll send you a new product or you’ll receive your payment back within a few days.

 

6. What we expect from you during the return window

 

Unbox your purchase the way that suits you and examine the product from all sides. Not satisfied? Don’t use it for something you wouldn’t want someone to do with it before you purchased it. Because if you do, you might receive less money back for the product.


7. Complaints

 

Do you have a complaint? That’s a bummer. But we have several emergency plans ready in case you have a complaint. This way, we know for sure that we can solve this for you as quickly as possible.

Let us know as soon as possible if you have a complaint, and describe your problem as clearly as possible. This way, we can help you in the best way possible.

You’ll receive an answer from us within 5 working days, at the latest. We’ll help you right away, or you’ll hear how much time we’ll need to fix things for you.

You can also file your complaint about one of our products or our service with the Nederlandse Thuiswinkel Organisatie (NTO) via Thuiswinkel.org. But we’d rather help you ourselves. It’ll probably be easily solved if we have a chat together.


8. Disputes

 

What if we really can’t work anything out? You can submit your case to the Geschillencommissie Thuiswinkel via www.degeschillencommissie.nl/over-ons/commissies/thuiswinkel within 12 months. That would be really unfortunate, but we do respect your choice.